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Volcanic Ash Cloud Update
As of 06:00 this morning, Wednesday 25 May, the area of high concentration ash had cleared UK airspace and all airports are operating as normal. We are monitoring the situation closely and will post regular updates via the website as the met office and CAA update their information to airlines. The situation remains very fluid and as such it is impossible to predict very far in advance which airports will be affected and when. If you are travelling within the next few days, we will contact you if we expect to have to make any changes to your travel arrangements as a result of the ash cloud.
We do understand any apprehension you may have about this fluid situation. Having been in operation for over forty years we have had to deal with many unexpected occurrences and are proud to say that, in all this time – whatever the circumstances – our clients have always been looked after without exception.
You may have heard that, after last year’s ash cloud, less stringent flying regulations have been implemented. However, please be assured that no aircraft will be allowed to fly unless conditions are considered to be 100% safe.
In the event of your travel plans being disrupted prior to departure from the UK we will do everything possible to rearrange your trip. If this proves to be impossible then you will receive a full refund of all monies paid (less any insurance premium). For full details, please see our terms and conditions of booking.
Any changes to your planned itinerary will be at no additional cost to you. Please note that, should you have to remain in resort because of flight cancellations, you may not necessarily remain in your booked accommodation.
It would be much appreciated if, despite your concern, you do not call our office. If it transpires that any of our clients will be affected then we shall be making contact with them. Please check your copy of your booking form to ensure that you have provided a telephone contact number where you can be reached within 24 hours of scheduled departure from the UK. If this is not the case, then please email ashcontact@sunvil.co.uk giving your name, departure date booking reference number and relevant telephone number (mobile if possible).
We hope that there will be no need to initiate any contingency plans but, should this prove to be necessary, please be assured that we shall do all that we can to minimise your inconvenience.
