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AITO Membership

AITO is the Association for Independent Tour Operators and specialist holiday companies. Sunvil joined in 1976, the year of its foundation. AITO member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating. The quality charter is summarised below.

EXCLUSIVE MEMBERSHIP
AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.

FINANCIAL SECURITY
An AITO member is required to protect money paid by customers to the member for any holiday sold under the AITO logo. This protection applies to customers who are in the UK at the time of booking or to overseas customers who have booked directly with the member. Members have to comply with UK Government Regulations in this respect. Members submit details of their bonding or guarantee arrangements to the Association on a regular basis.

ACCURATE BROCHURES and WEB SITES
All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.

PROFESSIONAL SERVICE AND CONTINUAL IMPROVEMENTS
All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.

MONITORING STANDARDS
AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire, the results of which are scrutinised by the Association.

RESPONSIBLE TOURISM
All members acknowledge the importance of AITO’s Responsible Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating.

CUSTOMER RELATIONS
All members endeavour to deal swiftly and fairly with any issues their customers may raise.

To contact the Association visit www.aito.co.uk or call 020 8744 9280

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Enquiry
Contact us

Please use this form to request further information about a Sunvil holiday or destination.

We promise that a member of our specialist reservation teams will reply personally to your holiday enquiry before 5.30pm if received before 12.00pm (Monday to Friday). Enquiries received after 12.00pm will be replied to within 24-hours (excluding Sundays).

If your enquiry is of an urgent nature, please telephone our dedicated reservation teams on the numbers listed below.

Our lines are open from 9.00am to 5.30pm Monday-Friday and from 9.30am to 4.30pm Saturday.

Greece: 020 8758 4758
Cyprus: 020 8758 4759
Portugal, the Azores, Spain, Italy, Sicily and Scandinavia: 020 8758 4722
Latin America: 020 8758 4774
Marketing: 020 8758 4731

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Email newsletters

Register here to receive regular email newsletters from the Sunvil Family, and be the first to hear about our latest news, holiday inspiration, special offers, events and competitions.

You can opt-out at any time by using the unsubscribe button on our emails, by contacting us on 020 8568 4499 or by emailing data@sunvil.co.uk, and control the volume and content of the emails that you receive in our preference centre.

For full details on how we collect and process your personal data can be viewed in our privacy policy.

If your enquiry is of an urgent nature, please telephone our dedicated reservation teams on the numbers listed below.

Our lines are open from 9.00am to 5.30pm Monday-Friday and from 9.30am to 4.30pm Saturday.

Greece: 020 8758 4758
Cyprus: 020 8758 4759
Portugal, the Azores, Spain, Italy, Sicily and Scandinavia: 020 8758 4722
Latin America: 020 8758 4774
Marketing: 020 8758 4731

Required Information

^* Mandatory Information

Title ^*

First name ^*

Surname ^*

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Alternative telephone number

Email address ^*

Confirm email address

Preferred method of communication ^*

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Is your question answered below?

Alternatively, please enter your query in the box below:

Email newsletters

Register here to receive regular email newsletters from the Sunvil Family, and be the first to hear about our latest news, holiday inspiration, special offers, events and competitions.

For full details on how we collect and process your personal data can be viewed in our privacy policy.

My Suitcase

We understand that so much choice can be overwhelming which is why we have developed 'My Suitcase'. This facility allows you to save and compare your favourite holidays, and even allows you to return to your selection at a later stage.

Why not use 'My Suitcase' to compile a wish list of your future Sunvil holidays?

AITO Membership

AITO Membership

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Please use this form to request further information about a Sunvil holiday or destination.

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Make an Enquiry

Please use this form to request further information about a Sunvil holiday or destination.

Required Information

Title *

First name *

Surname *

Telephone number *

Alternative telephone number

Email address *

Confirm email address

Preferred method of communication *

If you would like to be called during a specific period, please specify

Details

Preferred departure date *

Duration *

Preferred UK departure airport *

Party size *

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Budget range

Other comments:

Email newsletters

Required Information

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First name *

Surname *

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Alternative telephone number

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Confirm email address

Preferred method of communication *

If you would like to be called during a specific period, please specify

Booking reference number *

Is your question answered below?

Alternatively, please enter your query in the box below:

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Thank you for your enquiry

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Title ^*

First name ^*

Surname ^*

Telephone number ^*

Email address ^*

Preferred method of communication ^*

Preferred departure date ^*

Duration ^*

Preferred UK departure airport ^*

Party size ^*

Title ^*

First name ^*

Surname ^*

Telephone number ^*

Email address ^*

Preferred method of communication ^*

Booking reference number ^*