This document contains the latest information about the protocols, preventative measures and changes adopted in Italy and on Sicily in response to the Coronavirus (Covid-19) pandemic.

Italy and Sicily have reopened their borders to international visitors, and there is a feeling of optimism and positivity across the country. Shops, hotels, restaurants, public transport services etc. are open for business with new measures adopted to ensure the safety and wellbeing of their employees and guests. 

Since lockdown was announced, and before, we have been closely monitoring government guidance, regional policies and have maintained a continuous dialogue with our colleagues in Italy and on Sicily. Below we have highlighted the facts and guidelines relating to accommodation, shops and services. It is important to note that guidelines are being updated daily and you should contact us should you have any specific questions or concerns. 

This document was updated on Wednesday 1 July.

Arrivals

Visitors travelling to Italy and Sicily are not required to complete any pre-arrival tests or questionnaires, with the exception of those visiting Sicily and Puglia.

  • Sicily: Visitors need to register on the Sicilia si cura web site and/or through the app Sicilia SiCura (Play Store - Apple Store). 
  • Puglia: Visitors need to fill in a questionnaire, downloadable from the region's website.

 

Accommodation

A series of protocols have been adopted by hospitality establishments across the country to safeguard all. These measures include:

  • The adoption of social distancing (1m) between all employees and guests in all communal areas and lifts. The exception to this rule is for those travelling as one party
  • The provision of hand sanitiser in public areas
  • The mandatory use of face masks by employees and guests whilst in communal areas and lifts. Face masks are not required outdoors
  • Enhanced cleaning and air conditioning systems checked regularly
  • Temperature checks may take place

 

 

 

 

Swimming pools and gyms

Swimming pools and gyms are permitted to operate providing they follow the guidance detailed below:

  • The provision of hand sanitiser at the entrance
  • Reduced user capacity
  • The provision of a private locker for each user (if lockers are provided)
  • The adoption of social distancing (1m) whilst indoors; 2m whilst training in a gym
  • Enhanced cleaning of all areas, including the washing and disinfection of equipment, bathrobes and towels after each use
  • The use of swimming caps for pools

Transfers and car hire

Sunvil and our local partners have adopted the following measures when transferring our guests:

  • Transfer vehicles will be used to transfer those travelling together only (vehicles will not be shared with other parties)
  • The use of face masks is compulsory for all occupants within transfer vehicles

  • Hire cars will be deep-cleaned prior to all rentals

Services

Restaurants and cafe-bars are permitted to offer seating inside and outdoors. Face masks must be worn when sitting indoors and whenever leaving a seat. Hand sanitiser will be available and temperature checks may take place. Social distancing (1m) is required. 

Shops are open and operating with limited capacity. You may be required to wait a few minutes before entering, as we have been doing so in the UK. The use of face masks is mandatory inside the premises.

Museums

Museums and archaeological sites will operate with applicable social distancing measures in place i.e. 1m indoors. Face masks must be worn indoors and all touch points will be disinfected regularly.

Sunvil's support

Sunvil’s destination specialists have toured Italy and Sicily and know the country inside out. The team consisting of Rosanna, Michelle, Yasmin, Cristiana, Alison and Bekki, are supported in-country by our local agent. We operate a 24-hour emergency telephone number and are also on hand to answer any questions you may have.

Other useful links

Chianti district, Tuscany, Italy Chianti district, Tuscany, Italy
Positano, Italy Positano, Italy
Agrigento, Sicily Agrigento, Sicily
Vulcano, The Aeolian Islands, Italy Vulcano, The Aeolian Islands, Italy
The Sunvil Family

By The Sunvil Family

1st July 2020



The Sunvil Family
The Sunvil Family
The Sunvil Family

Sunvil's holidays are designed by passionate travellers just like you. Our reservations experts and product teams, many of whom have been with us for many years, are passionate about our destinations and, through their personal, first-hand knowledge can answer any questions that you may have. They are well qualified to advise and recommend, based on your own holiday criteria. We can point you to those special, little-known places, some not found even in guidebooks.

Call one of our experts to discuss your next holiday with Sunvil on

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We promise that a member of our specialist reservation teams will reply personally to your holiday enquiry before 5.30pm if received before 12.00pm (Monday to Friday). Enquiries received after 12.00pm will be replied to within 24-hours (excluding Sundays).

If your enquiry is of an urgent nature, please telephone our dedicated reservation teams on the numbers listed below.

Our lines are open from 9.00am to 5.30pm Monday-Friday and from 9.30am to 4.30pm Saturday.

  • Greece: 020 8758 4758
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We promise that a member of our specialist reservation teams will reply personally to your holiday enquiry before 5.30pm if received before 12.00pm (Monday to Friday). Enquiries received after 12.00pm will be replied to within 24-hours (excluding Sundays).

If your enquiry is of an urgent nature, please telephone our dedicated reservation teams on the numbers listed below.

Our lines are open from 9.00am to 5.30pm Monday-Friday and from 9.30am to 4.30pm Saturday.

  • Greece: 020 8758 4758
  • Cyprus: 020 8758 4759
  • Portugal, the Azores, Spain, Italy, Sicily and Scandinavia: 020 8758 4722
  • Latin America: 020 8758 4774
  • Marketing: 020 8758 4731

Required Information

* Mandatory Information
Title *
First name *
Surname *
Telephone number *
Alternative telephone number
Email address *
Confirm email address
Preferred method of communication *
If you would like to be called during a specific period, please specify
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Thank you for your enquiry. A member of our specialist reservation teams will be in touch shortly.

If your enquiry is of an urgent nature, please telephone our dedicated reservation teams on the numbers listed below.

Our lines are open from 9.00am to 5.30pm Monday-Friday and from 9.30am to 4.30pm Saturday.

  • Greece: 020 8758 4758
  • Cyprus: 020 8758 4759
  • Portugal, the Azores, Italy, Sicily and Scandinavia: 020 8758 4722
  • Latin America: 020 8758 4774

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Why not use 'My Suitcase' to compile a wish list of your future Sunvil holidays?

 

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