This document contains the latest information about the protocols, preventative measures and changes adopted in Spain in response to the Coronavirus (Covid-19) pandemic.

Sunvil's approach to holidays in Spain is refreshing. Our aim is to introduce our guests to the real country, away from the popular seaside resorts and tourist honeypots. We want our guests to experience local life, experience the country's wondrous natural settings and cultural sites, and, most of all, return home with the feeling that they have discovered somewhere special.

Since lockdown was announced, and before, we have been closely monitoring government guidance, regional policies and have maintained a continuous dialogue with our colleagues in Spain. Below we have highlighted the facts and guidelines relating to accommodation, shops and services. It is important to note that guidelines are being updated daily and you should contact us should you have any specific questions or concerns.

This document was updated on Thursday 02 July.

Arrivals

All visitors to Spain will be required to complete a Health Control Form and obtain a QR code prior to arrival. Full details can be found here.

 

Responsible Tourism seal

A Responsible Tourism seal has been developed by the Spanish Secretary of State for Tourism in light of the Coronvirus (Covid-19) pandemic, and is being awarded to establishments that follow official guidelines approved by the Ministry of Health. The seal is non-transferable and must be renewed every year. Further information on the measures adopted can be found below and in the following link:

  • Each property must complete a risk assessment to identify areas of vulnerability or concern when managing the spread of Covid-19. Measures must be adopted to mitigate these risks and all personel and guests advised of the role they play
  • Social distancing within the hotel and its grounds
  • Later check-in/earlier check-out to allow for enhanced cleaning
  • Use of face masks by customer facing personnel, when identified as required against the guidelines approved by the Ministry of Health
  • Hand sanitiser available at reception
  • Disinfectant mats should be placed at the entrance to establishments
  • In room cleaning will not take place whilst guests are present
  • Immaterial objects removed from guest rooms i.e. magazines, leaflets, mini bars, Espresso machines
  • Measures introduced to reduce the handling of food items by guests i.e. meals served or assisted buffet service with protective screens
  • Reduced guest capacity
  • The use of lifts limited to family groups unless a face mask is used
  • Contactless payments preferred

Swimming pools and wellness facilities

  • Gyms and fitness rooms are permitted to operate as long as social distancing is adhered, rooms ventilated between classes and enhanced cleaning measures adopted
  • Reduced capacity throughout the wellness centre in order to facilitate social distancing
  • Removal of items such as individual hand towels and communal hairdryers
  • Enhanced cleaning
  • Adoption of PPE by spa personel and wellness technicians
  • Swimming pools are operational with social distancing and enhanced cleaning in place

Local services

  • Shops, as well as cultural, entertainment and other recreational and sports centres, have re-opened. Social distancing is to be adhered at a distance of 1.5m and face masks recommended.
  • The use of face masks is mandatory by persons over 6 years of age in public spaces where it is not possible to maintain a social distance of 1.5m. Their use is also mandatory on public transport, by air, sea and rail, and in private vehicles if the occupants do not live together at the same address. Failure to comply with this measure will result in a penalty of up to 100 Euros.

Beaches

Access routes to beaches will be managed and close should any stretch of sand reach the deemed safe, carrying capacity limit. On the shore social distancing at 1.5m (except in family groups) must be observed.

Sunvil's support

Sunvil’s destination specialists have toured Spain and know the country inside out. The team consisting of Rosanna, Michelle, Yasmin, Cristiana, Alison and Bekki, are supported in-country by our local agent. We operate a 24-hour emergency telephone number and are also on hand to answer any questions you may have.

Other useful links

Los Canos De Meca, Andalucia Los Canos De Meca, Andalucia
National Park of Monfrague, Extremadura National Park of Monfrague, Extremadura
Cadiz, Andalucia Cadiz, Andalucia
Flamenco, Spain Flamenco, Spain

The Sunvil Family
The Sunvil Family
The Sunvil Family

Sunvil's holidays are designed by passionate travellers just like you. Our reservations experts and product teams, many of whom have been with us for many years, are passionate about our destinations and, through their personal, first-hand knowledge can answer any questions that you may have. They are well qualified to advise and recommend, based on your own holiday criteria. We can point you to those special, little-known places, some not found even in guidebooks.

Call one of our experts to discuss your next holiday with Sunvil on

020 8568 4499

We're open tomorrow at 9:15 AM

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Please use this form to request further information about a Sunvil holiday or destination.

We promise that a member of our specialist reservation teams will reply personally to your holiday enquiry before 5.30pm if received before 12.00pm (Monday to Friday). Enquiries received after 12.00pm will be replied to within 24-hours (excluding Sundays).

If your enquiry is of an urgent nature, please telephone our dedicated reservation teams on the numbers listed below.

Our lines are open from 9.00am to 5.30pm Monday-Friday and from 9.30am to 4.30pm Saturday.

  • Greece: 020 8758 4758
  • Cyprus: 020 8758 4759
  • Portugal, the Azores, Spain, Italy, Sicily and Scandinavia: 020 8758 4722
  • Latin America: 020 8758 4774
  • Marketing: 020 8758 4731

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We promise that a member of our specialist reservation teams will reply personally to your holiday enquiry before 5.30pm if received before 12.00pm (Monday to Friday). Enquiries received after 12.00pm will be replied to within 24-hours (excluding Sundays).

If your enquiry is of an urgent nature, please telephone our dedicated reservation teams on the numbers listed below.

Our lines are open from 9.00am to 5.30pm Monday-Friday and from 9.30am to 4.30pm Saturday.

  • Greece: 020 8758 4758
  • Cyprus: 020 8758 4759
  • Portugal, the Azores, Spain, Italy, Sicily and Scandinavia: 020 8758 4722
  • Latin America: 020 8758 4774
  • Marketing: 020 8758 4731

Required Information

* Mandatory Information
Title *
First name *
Surname *
Telephone number *
Alternative telephone number
Email address *
Confirm email address
Preferred method of communication *
If you would like to be called during a specific period, please specify
Booking reference number *
Alternatively, please enter your query in the box below:

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Thank you for your enquiry

Thank you for your enquiry. A member of our specialist reservation teams will be in touch shortly.

If your enquiry is of an urgent nature, please telephone our dedicated reservation teams on the numbers listed below.

Our lines are open from 9.00am to 5.30pm Monday-Friday and from 9.30am to 4.30pm Saturday.

  • Greece: 020 8758 4758
  • Cyprus: 020 8758 4759
  • Portugal, the Azores, Italy, Sicily and Scandinavia: 020 8758 4722
  • Latin America: 020 8758 4774

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My Suitcase

We understand that so much choice can be overwhelming which is why we have developed 'My Suitcase'. This facility allows you to save and compare your favourite holidays, and even allows you to return to your selection at a later stage.

Why not use 'My Suitcase' to compile a wish list of your future Sunvil holidays?

 

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