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Privacy Policy

Privacy Policy

Sunvil International Sales Ltd (“Sunvil”) takes your privacy seriously.  This privacy policy describes how and why we obtain, store and process data which can identify you (“Personal Information”).  We may update this policy from time to time and shall indicate on the Website when changes have been made. 

What Personal Information we collect

By Personal Information' we are referring to the personal contact details and any other personal information that you disclose to us through any contact with us, whether by telephone, email or post, or when you contribute to or use some of the advanced features on the Website.  The Personal Information we collect is clearly set out on the web page on which we collect it.  In addition, we may collect your IP address and use cookies (see below) unless you configure your web browser not to accept them. 

Our use of your Personal Information

Sunvil uses the Personal Information you provide us with in the following ways:

  • to contact you regarding your own holiday booking 
  • to respond to an enquiry you make 
  • to carry out research that will enable Sunvil to develop the products and services we offer or 
  • to send you information about our products or services 

You may opt out of receiving information about our products and services by selecting the relevant option on the Website page or by sending us an email at marketing@sunvil.co.uk

Cookies and IP addresses

When you view the Website we may store information on the hard drive of your computer in the form of a "cookie" (essentially a small text file). Cookies allow us to tailor the Website to your interests and preferences. For example, a cookie might contain information about the web pages you have visited on the Website, which could allow us to customise your next visit to the Website. However, cookies do not allow us access to the rest of your computer and we do not use them to collect Personal Information about you.


Most Internet browsers enable you to delete cookies or to receive a warning before a cookie is stored on your hard drive. Please refer to your browser instructions or help screen to learn more about how to do this. However, should you decide to disable any cookies we place on your computer you may not be able to use certain services or facilities on this Website.

We study visitor trends since we are interested in the successful dissemination of information through the Website. Our server creates log files of information such as the Internet Protocol (IP) address from your network, what pages were explored and the length of your visit.  Analysis software is used to generate reports which helps us to learn more about how we can enhance your experience with the Website.  This information is not used to develop a personal profile of you.  The log files are regularly purged.


An IP address is a number designated for your computer by your Internet service provider to provide access to the Internet.  Generally, an IP address will change every time your computer connects to the Internet.  However, if you have a broadband connection, it is possible that the IP address that we may gather may contain information that may be deemed identifiable.  This could occur due to the fact that by using certain broadband connections, your IP address would not change and could be associated with your personal computer. We may use your IP address to gather aggregate information on use. But we will only be able to identify you individually if we have the means of linking the IP address to you as a particular user. This usually requires access to additional information which we do not seek.

Read more about Cookie Policy

 

Third parties

 We will only disclose Personal Information to government bodies and law enforcement agencies as permitted by law, successors in title to our business and suppliers we engage to process data on our behalf.   Otherwise, we do not share Personal Information with anyone else, or sell on Personal Information to any third parties.  Sunvil makes every effort to ensure that client details are not used inappropriately and does not sell client details to third parties. 

 Requests for brochures
 
If you provide us with your name and address to request a brochure, unless otherwise stated by you we assume that you have expressed an interest in us and we will add you to our mailing list.  This means that you will automatically receive a brochure again the following year.  We do not send bulk junk mailings to our clients, it's simply not Sunvil. 

 Your rights in relation to the Personal Information we hold about you
 
If you would prefer not to receive any information from us in the post then please inform us at the time of making your enquiry, by emailing us at marketing@sunvil.co.uk
or writing to us at Sunvil International Sales Ltd, Sunvil House, Upper Square, Isleworth, Middlesex, TW7 7BJ.  If you believe your Personal Information may already be held on our mailing database and you would like it to be removed then please do not hesitate to let us know and we will oblige.  It is your right to know what Personal Information we hold about you.  If you would like to view this Personal Information, again, please do not hesitate to contact us at Sunvil International Sales Ltd, Sunvil House, Upper Square, Isleworth, Middlesex, TW7 7BJ and we will oblige. [We charge £10 for any requests to view this Personal Information].  
 
If you have any queries about this Privacy Policy please email marketing@sunvil.co.uk