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Denied Boarding Regulation

(EU 261/2004)

Recent legislation has confirmed that the above regulation, EU261/2004 may be applied retrospectively and the obligation to pay any relevant compensation applies to the operating air carrier, i.e. the airline concerned. It does not apply to the tour operator.

Therefore, any claim for compensation should be made direct to the airline with which you travelled.

Please note, however, that there is no automatic right to compensation under the Denied Boarding Regulation and, as such, there is no guarantee that the airline will pay you any compensation. The airline’s liability to you under the Denied Boarding Regulation is dependant on a number of factors, which will be considered by the airline when making any decision about compensation. If you are not happy with any decision made by the airline in this regard, you will need to raise this with the airline direct.

We trust that the above explanation clarifies the situation. Further information on this matter may be found at www.caa.co.uk/passengerrights.

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Please use this form to request further information about a Sunvil holiday or destination.

We promise that a member of our specialist reservation teams will reply personally to your holiday enquiry before 5.30pm if received before 12.00pm (Monday to Friday). Enquiries received after 12.00pm will be replied to within 24-hours (excluding Sundays).

If your enquiry is of an urgent nature, please telephone our dedicated reservation teams on the numbers listed below.

Our lines are open from 9.00am to 5.30pm Monday-Friday and from 9.30am to 4.30pm Saturday.

Greece: 020 8758 4758
Cyprus: 020 8758 4759
Portugal, the Azores, Spain, Italy, Sicily and Scandinavia: 020 8758 4722
Latin America: 020 8758 4774
Marketing: 020 8758 4731

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You can opt-out at any time by using the unsubscribe button on our emails, by contacting us on 020 8568 4499 or by emailing data@sunvil.co.uk, and control the volume and content of the emails that you receive in our preference centre.

For full details on how we collect and process your personal data can be viewed in our privacy policy.

If your enquiry is of an urgent nature, please telephone our dedicated reservation teams on the numbers listed below.

Our lines are open from 9.00am to 5.30pm Monday-Friday and from 9.30am to 4.30pm Saturday.

Greece: 020 8758 4758
Cyprus: 020 8758 4759
Portugal, the Azores, Spain, Italy, Sicily and Scandinavia: 020 8758 4722
Latin America: 020 8758 4774
Marketing: 020 8758 4731

Required Information

^* Mandatory Information

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Is your question answered below?

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Email newsletters

Register here to receive regular email newsletters from the Sunvil Family, and be the first to hear about our latest news, holiday inspiration, special offers, events and competitions.

For full details on how we collect and process your personal data can be viewed in our privacy policy.

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Why not use 'My Suitcase' to compile a wish list of your future Sunvil holidays?

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Denied Boarding Regulation

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Denied Boarding Regulation

Make an Enquiry

Please use this form to request further information about a Sunvil holiday or destination.

Required Information

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Details

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Title ^*

First name ^*

Surname ^*

Telephone number ^*

Email address ^*

Preferred method of communication ^*

Preferred departure date ^*

Duration ^*

Preferred UK departure airport ^*

Party size ^*

Title ^*

First name ^*

Surname ^*

Telephone number ^*

Email address ^*

Preferred method of communication ^*

Booking reference number ^*