Read our Peace of Mind Promise and Coronavirus policy here.

Response and Policy

The situation and news surrounding the Coronavirus is changing on a daily basis, as is our understanding of the measures required to slow and manage its spread. 

Whilst our advice for customers is always guided by the Foreign, Commonwealth and Development Office (FCDO), Sunvil's experienced operations team are also monitoring the news and official advice on Covid-19 and are in regular dialogue with our colleagues on the ground in resort. The health and safety of our customers, staff and local partners is paramount.

We understand that you may have questions concerning your confirmed holiday or proposed trip and so have compiled a short Q&A below. This policy explains what would happen if the FCDO advises against ‘all but essential travel’ to your holiday destination and if your holiday destination is named on the Red list. Any further questions, please do not hesitate to contact us on 020 8568 4499.

Further information on testing and entry requirements for our featured destinations can be found here.

Remember that in a fast-changing situation like this, we may not have clear answers to every question. But we will always do our best to tell you clearly what we know, and what we don’t know.

Our guidance: Insurance

It has always been a condition of booking that all our travellers have valid insurance, including health and repatriation cover, when they travel. This remains as important as ever, if not more so, and you must ensure that you are covered for cancellations pre-departure as well as for overseas assistance. In addition, if you choose to travel to a destination on the Red list and/or to a destination where the FCDO advice is against travel, it is important that you choose a policy that covers you for travel in this instance(s).

Which Magazine has identified a number of insurers offering cover for certain Covid-19 related incidences. You can read further details here.

If you already have insurance in place, please speak to your insurer to ensure that you are covered for Covid-19 related incidents and travel to your destination and against FCDO advice, where applicable. 

Please ensure that you carefully read the conditions and exclusions prior to purchase of any insurance.


Our guidance: FCDO travel advice

Sunvil has always followed the travel advice of the UK government's Foreign, Commonwealth and Development Office (FCDO). Where issues of illness and infection are concerned, the FCDO usually mirrors the advice of the World Health Organisation (WHO).

FCDO advice is frequently modified and adapted. To avoid jumping the gun, we wait until much closer to departure, usually 14 days before, before following the FCDO advice that applies at that time.

Then, if the FCDO advises against ‘all but essential travel’ to a particular area, we will respond swiftly and individually to travellers who are about to be imminently affected.

 

Our guidance:

On 04 October, the UK government scrapped its traffic light system for overseas travel (green, amber and red) and introduced a simplified two-tier scheme: 'rest of the world' and a 'red list'. Travel is permitted to all destinations. What the scheme regulates are the testing requirements and whether there is a need to quarantine (red) on your return.

The regulations surrounding travel have changed again. The latest requirements are shown below:

  Vaccinated travellers Unvaccinated travellers All travellers
  Rest of the world Rest of the world Red list (there are no destinations current on this list)
Testing prior to departure from the UK As specified by the destination As specified by the destination As specified by the destination
'Test to return' within 48 hours of the return flight to the UK No Yes Yes
Day 2 test (taken on/before Day 2 after arrival)    No Yes, PCR. Yes, PCR. Self-isolation for 10 days plus an additional test on Day 8.
Day 8 test (taken on/after Day 8 after arrival)  No No Yes, PCR
Test to release on Day 5 N/A N/A No

 

Note: Vaccinated travellers are those in receipt of two vaccinations, with the latest dose issued more than 14 days prior to travel. For some destinations your second dose must have been issued less than 270 days prior to travel or a booster vaccination administered.

Should the government announce that your destination will on the Red list for your period of travel, we will respond swiftly and contact you by telephone and email to discuss the implications for your trip.

Many clients, fully-vaccinated and unvaccinated, have chosen. to travel with us this year and have been richly rewarded with their experiences. Read our latest reviews here.

 

Policy:

  1. What happens if the UK government names my destination on the Red list OR the Foreign, Commonwealth and Development Office (FCDO) advises against ‘all but essential travel’ to my holiday destination?
  2. What happens if my holiday destination requires me to quarantine on arrival into the country?
  3. What happens if I test positive on arrival or during my stay in my holiday destination?
  4. What happens if my home town is placed under a localised lockdown by the UK government and I am restricted from travelling?
  5. What happens if the government status (from "Rest of the world" or "Red") or the FCDO advice changes whilst I am on holiday?
  6. Can I defer my holiday?
  7. What are your cancellation fees?
  8. What can I do?
  9. Can I still book a holiday with you?
  10. What changes should I expect in my holiday destination?

1. What happens if the UK government names my destination on the Red list OR the Foreign, Commonwealth and Development Office (FCDO) advise against ‘all but essential travel’ to my holiday destination?

The situation surrounding the Coronavirus (Covid-19) is fluid but rest assured that Sunvil’s operations team are keeping abreast of the latest advice. We are not virologists, but we are experts in our field and have tried and tested response measures in place.

Timeframe:

Should your destination status change from "Rest of the world" to the "Red list" for your period of travel, the Sunvil team will contact you by telephone to discuss the options available to you (detailed below).

In addition, we will be monitoring the FCDO advice and if they advise against ‘all but essential travel’ within 14 days of your departure, the Sunvil team will contact you by telephone to discuss the options available to you (these are detailed below). 

At the time of ticketing we will be requesting an emergency contact number so that we can contact you overseas if necessary. This season, more-so than ever, it is important that we hold this information for all travellers. If you will be staying at a different address the day before your flight, please ensure that this number is also provided.

Options:

Where the FCDO advises against travel (within 14 days of departure).

  • Deferral of your holiday to a date later in the season or to a new holiday destination. A revised quotation would be provided.
  • Requesting a voucher for the value of the money paid. The voucher can be used against a future holiday with Sunvil or GIC The Villa Collection.
  • Requesting a cash refund for the value of the money paid. 

Where the country is Red but the FCDO advises it is safe travel.

  • Deferral of your holiday to a date later in the season or to a new holiday destination. A revised quotation would be provided.
  • Requesting a voucher – Our terms and conditions allow us to charge cancellation charges however, we are mindful that not everyone can quarantine and as such we will issue a Sunvil Voucher to the value of the money paid, this can be used against any future holiday

We have always treated our clients as individuals and this situation is no different.

2. What happens if my holiday destination requires me to quarantine on arrival in the country?

We fully appreciate that it would not be a ‘holiday’ if all travellers to a destination were required to self-isolate or quarantine on arrival. In this instance we would treat the situation as if it was a change to the advice issued by the Foreign, Commonwealth and Development Office, and the aforementioned three options would apply: Deferral, voucher or a cash refund.

3. What happens if I test positive for the Coronavirus (Covid-19) on arrival or whilst on holiday?

Most countries have adopted randomised testing of passengers on arrival. Should you test positive on the randomised test and are required to quarantine by the destination authorities, we would work with you, and your travel insurer, to safely return you to the UK at the earliest possible opportunity.

Should you contract the Coronavirus (Covid-19) during your holiday, the same procedure would apply. If you are required to stay in the country longer than your scheduled return date to the UK, Sunvil would cover your accommodation costs for the first three nights; after this any applicable charges must be covered by yourself or your travel insurer.

6. What happens if my home town is placed on a localised lockdown by the UK government and I am restricted from travelling?

We are committed to offering a flexible approach to holidays post-lockdown, however actions by the UK government, such as localised lockdowns, are beyond our control. If you wish to cancel your holiday due to such an event, our standard cancellation terms and conditions would apply and you would be required to make a claim on your travel insurance. We will, of course, endeavour to defer your holiday at as minimal a fee as we can achieve.

7. What happens if the destination status (from "Rest of the world" to "Red") or the FCDO advice changes whilst I am on holiday?

If the destination status changes whilst you are on holiday, we would aim to return you to the UK before the implementation date.

Should the FCDO advice change whilst you are on holiday, we would return you to the UK as planned, unless an airlift is necessitated by the government.

8. Can I defer my holiday?

If you wish to defer your trip, outside of the aforementioned exceptions (points 1 and 2), then we will do our very best to make this possible for you but it may not always be possible without incurring cancellation fees or supplier amendment fees (note: Sunvil will not charge amendment fees outside of 10 weeks before travel but will have to pass on any charges made by our suppliers).

Any requested deferrals will be taken on a case-by-case basis and revised quotations provided as per our terms and conditions. Any alteration requested within ten weeks of departure may be treated as a cancellation of the original holiday (attracting cancellation charges) and a new holiday booking made.

Outside of ten weeks of departure, deferrals are available as per our flexible booking policy.

Please note that any Booking Offers applicable to your original holiday cannot be carried across to your new reservation.

9. What are your cancellation terms?

Our cancellation charges are listed below:

Sunvil and GIC The Villa Collection (excluding Sunvil Latin America).

  • 70 days or more: Deposit payment
  • 69 – 43 days: 30%
  • 42 – 29 days: 40%
  • 28 – 22 days: 60%
  • 21 – 15 days: 80%
  • 14 days or less: 100%

Sunvil Latin America

  • 70 days or more before departure: Deposit only
  • 69-30 days before departure: 50%
  • 29-22 days before departure: 70%
  • 21-15 days before departure: 80%
  • 14 days or less before departure: 100%

Important notes:

  • We reserve our right to pass on to you any cancellation charges imposed by our suppliers which are in excess of the cancellation charges set out above. In particular, any ‘bought-in flight element’ will be charged at 100% cancellation fees for the flight.

10. What can I do?

Travellers are advised to read the Foreign, Commonwealth and Development Office travel advice for the country they are travelling to, which includes a link through to the National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website that provides specific travel health advice for countries. You may also wish to familiarise yourself with the latest advice from the World Health Organisation.

11. Can I still book a holiday with you?

Yes. Sunvil's country specialists are on the end of the phone to help design your perfect break. Our 2022 trips and 2023 breaks are now on sale.

12. What changes/measures have been adopted within my holiday destination and how will they affect my holiday?

Please read our dedicated destination blogs for the latest testing and entry requirements.

Note: For the vast majority of Sunvil's destinations, tourism is a key contributor to the local economy. Our approach to holidays places you in lesser-known areas where you will eat, socialise and relax alongside those who live and work there, thus ensuring that your holiday spend spreads along the local supply chain. A reduction in visitor numbers will inevitably have significant consequences to businesses and therefore we are looking to postpone the holidays of our guests wherever possible, rather than cancelling in the first instance.

Chris Wright

By Chris Wright

28th February 2022



Chris Wright
Chris Wright

Chris is the Sunvil Group’s managing director and is not only responsible for the overall running of the company, the welfare of its staff, the fabric of the building, the efficient working of its computer systems but also for overseeing and contracting much of the accommodation on the GIC The Villa Collection programme. He is a very hands on managing director, a friend and helper to all, mad on aircraft and indefatigable. Chris joined The Greek Islands Club in 1993, after two years running a scouts’ holiday camp in Wales. He was responsible for maintaining The Club’s sailing boats on Paxos and generally acting as a rep for the villas. Sunvil Inherited Chris on purchasing GIC in 1998 and his abilities were quickly realised. He well deserves the top job.

Call one of our experts to discuss your next holiday with Sunvil on

020 8568 4499

We open today at 9:15 AM

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Please use this form to request further information about a Sunvil holiday or destination.

We promise that a member of our specialist reservation teams will reply personally to your holiday enquiry before 5.30pm if received before 12.00pm (Monday to Friday). Enquiries received after 12.00pm will be replied to within 24-hours (excluding Sundays).

If your enquiry is of an urgent nature, please telephone our dedicated reservation teams on the numbers listed below.

Our lines are open from 9.00am to 5.30pm Monday-Friday and from 9.30am to 4.30pm Saturday.

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We promise that a member of our specialist reservation teams will reply personally to your holiday enquiry before 5.30pm if received before 12.00pm (Monday to Friday). Enquiries received after 12.00pm will be replied to within 24-hours (excluding Sundays).

If your enquiry is of an urgent nature, please telephone our dedicated reservation teams on the numbers listed below.

Our lines are open from 9.00am to 5.30pm Monday-Friday and from 9.30am to 4.30pm Saturday.

  • Greece: 020 8758 4758
  • Cyprus: 020 8758 4759
  • Portugal, the Azores, Spain, Italy, Sicily and Scandinavia: 020 8758 4722
  • Latin America: 020 8758 4774
  • Marketing: 020 8758 4731

Required Information

* Mandatory Information
Title *
First name *
Surname *
Telephone number *
Alternative telephone number
Email address *
Confirm email address
Preferred method of communication *
If you would like to be called during a specific period, please specify
Booking reference number *
Alternatively, please enter your query in the box below:

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Thank you for your enquiry. A member of our specialist reservation teams will be in touch shortly.

If your enquiry is of an urgent nature, please telephone our dedicated reservation teams on the numbers listed below.

Our lines are open from 9.00am to 5.30pm Monday-Friday and from 9.30am to 4.30pm Saturday.

  • Greece: 020 8758 4758
  • Cyprus: 020 8758 4759
  • Portugal, the Azores, Italy, Sicily and Scandinavia: 020 8758 4722
  • Latin America: 020 8758 4774

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We understand that so much choice can be overwhelming which is why we have developed 'My Suitcase'. This facility allows you to save and compare your favourite holidays, and even allows you to return to your selection at a later stage.

Why not use 'My Suitcase' to compile a wish list of your future Sunvil holidays?

 

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