This document contains the latest information about the protocols, preventative measures and changes adopted in Greece in response to the Coronavirus (Covid-19) pandemic.

Sunvil has offered holidays to Greece since 1975 and, we believe our knowledge of the country is unrivalled.

Whichever area of Greece you wish to visit, from Halkidiki in the north to the Mani peninsula in the south, from the Ionian islands in the west to the Dodecanese chain close to Turkey, we have selected destinations and properties full of charm, authenticity and character. Our desire is that you have a personal and enriching holiday experience.

Since lockdown was announced, and before, we have been closely monitoring government guidance, regional policies and have maintained a continuous dialogue with our colleagues in Greece. Below we have highlighted the facts and guidelines relating to accommodation, shops and services. It is important to note that guidelines are being updated daily and you should contact us should you have any specific questions or concerns. You can also refer to this helpful A-Z. 

This document was updated on Monday 07 September.

 

An important message from Sunvil's Managing Director, Chris Wright

Learn about the measures we have adopted in Greece. Safe and secure holidays with Sunvil

Guest reviews

Read our latest guest reviews on our dedicated 'guest experiences' page.

Arrivals

IMPORTANT NOTE: At 16:00 on Monday 07 September, the Foreign, Commonwealth and Development Office (FCDO) introduced travel restrictions to seven Greek islands: Santorini, Mykonos, Crete, Tinos, Serifos, Lesvos and Zakynthos. These restrictions will apply as of 04:00 on Wednesday 09 September, after which time the advice will be against all non-essential travel to these islands and those returning will need to self-isolate. The rest of Greece is exempt from this policy change.

 

All visitors to Greece are required to complete the Passenger Locator Form (PLF) prior to departure and random testing will take place on arrival. Please ensure that you have completed this questionnaire a minimum of 24 hours prior to departure. It is your responsibility to do so as will be any costs incurred for new flight tickets and amendments to your travel plans should the form not be submitted. Airlines are denying boarding to those who fail to provide evidence of their submission and their unique QR code.

You can find further information about the Passenger Locator Form (PLF) here.

Accommodation

The Ministry of Tourism in Greece has drawn up a series of protocols, which must be adhered to, for the safe re-opening of hotels within the country. In addition all accommodation establishments are required to draw up an action plan in accordance with the guidelines of Greece's public health organisation, EODY.

We have highlighted some of the measures below:

  • Social distancing (2 metres) within the property and its grounds
  • Use of face masks and gloves by accommodation personnel
  • Later check-in (after 3pm) / earlier check-out (before 11am) to allow for enhanced cleaning
  • Changes in the opening hours of public areas
  • Perspex screens at reception desks (optional)
  • Hand sanitiser available at reception (and elsewhere around the property - optional)
  • Buffets will be served by accommodation personnel i.e. not self service
  • Reduced guest capacity
  • Frequency of guest room cleaning will be reduced with most properties offering cleaning and linen change upon request 
  • Immaterial objects removed from guest rooms i.e. magazines, leaflets, mini bars, Espresso machines
  • Contactless payments are strongly encouraged - all shops, tavernas, cafes and bars accept these

Sunvil's team will advise any measures specific to your hotel of choice upon confirmation and with our travel documentation.

Swimming pools and wellness facilities

Indoor swimming pools will remain closed. Outdoor swimming pools are permitted to open with enhanced cleaning of the pool surroundings and furniture. 

Properties without their own pool but advertised as having 'use of pool' are likely to have this facility unavailable.

Sunbeds are required to be spaced at a distance of at least 2m, with only guests travelling together permitted inside this bubble. Towels must be used to cover sunbeds and it is recommended that cushions and fabric coverings removed.

Wellness facilities such as saunas, hamman, Jacuzzis, spa treatments are likely to be restricted or withdrawn (property dependent).

Villas

  • Later check-in (after 3pm) / earlier check-out (before 11am) to allow for enhanced cleaning
  • Cleaning will not be provided mid-stay. Extra linen and towels will be provided for guests' use
  • A medical kit will be made available for each villa for use if a guest displays symptoms of the virus. The kit will include single use gloves, single use mask, antiseptic wipes, apron, long sleeved gown and a thermometer

Transfers

In addition to protocols for accommodation, the Ministry of Tourism in Greece has also established measures for the transportation of visitors. Sunvil and our local partners have adopted these measures and made the necessary plans for those travelling with us. 
  • A private taxi transfer can accommodate a maximum of 3 adult passengers (plus any minors) per vehicle
  • A private minibus transfer, up to 9 seats, can accommodate a maximum of 5 adult passengers (plus any minors) per vehicle
  • Shuttle bus services will operate at 65% capacity
  • Boats (ferries) will travel at 80% capacity – or 85% for boats with cabins on board. Passengers will be required to answer a series of questions and have their temperatures taken before boarding. Face masks must be worn indoors and outdoors on the boat.
  • All ferry passengers are required to complete a simple form to be handed to the crew on boarding. This form will be given to you with your ferry tickets (and is also available at the port) so have a pen to hand.

It is important to note that all passengers will be required to wear face masks during their journey.

Face masks

It is obligatory to wear a face mask in all shops and indoor areas EXCEPT hotels, restaurants, cafes and bars (where all must be seated, no standing customers allowed). It is also compulsory in the more crowded outdoor areas where the min 1.5m social distancing cannot be kept (e.g. a market or busy shopping street).

Mask wearing is also compulsory on all boats inside AND outside, on the decks, for the same reason.

You must also wear a mask in lifts, including those at your accommodation.

These protocols are in addition to the aforementioned use of masks on public transport and in local transfer vehicles and taxis. Only those with a medical condition that does not allow them to wear a mask and children under 3 are exempt - however please note that proof may be requested.

Services

Restaurants and cafe-bars are permitted to offer seating inside and outdoors. The minimum distance allowed between tables ranges from 70cm to 170cm. From 11-23 August eateries and bars are required to close from midnight to 07:00 in the regions of Crete, Eastern Macedonia and Thrace; the regional units of Thessaloniki, Halkidiki, Larissa and Corfu, and in the municipalities of Mykonos, Paros, Santorini, Volos, Katerini, Rhodes, Antiparos, Zakynthos and Kos.

Social distancing (1.5m) is required in all public outdoor spaces including parks, gardens and the beach.

Shops are open and operating with limited capacity. You may be required to wait a few minutes before entering, as we have been doing so in the UK. The use of face masks is compulsory.

Archaeological sites

Archaeological sites will operate on extended summer hours (08:00-20:00) to avoid large crowds from forming. In order to maintain the minimum 1.5m safety distance between people, the number of visitors allowed in at every archaeological site is limited, as is the number of visitors allowed to enter every hour. Specific routes around the sites have been demarcated and face masks are strongly advised.

Sunvil's support

Sunvil’s destination specialists have explored Greece from north to south and know the country inside out. The team consisting of Claire, Courtney, Jackie, Jordan, Justin, Karolina, Mark and Stella, are supported in-country by our local agent. We operate a 24-hour emergency telephone number and are also on hand to answer any questions you may have.

Other useful links

Esperides Hotel, Meganissi, Greece Esperides Hotel, Meganissi, Greece
Achladies beach, Skiathos, Greece Achladies beach, Skiathos, Greece
Acropolis, Athens, Greece Acropolis, Athens, Greece
Taverna, Greece Taverna, Greece
The Sunvil Family

By The Sunvil Family

7th September 2020



The Sunvil Family
The Sunvil Family
The Sunvil Family

Sunvil's holidays are designed by passionate travellers just like you. Our reservations experts and product teams, many of whom have been with us for many years, are passionate about our destinations and, through their personal, first-hand knowledge can answer any questions that you may have. They are well qualified to advise and recommend, based on your own holiday criteria. We can point you to those special, little-known places, some not found even in guidebooks.

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We promise that a member of our specialist reservation teams will reply personally to your holiday enquiry before 5.30pm if received before 12.00pm (Monday to Friday). Enquiries received after 12.00pm will be replied to within 24-hours (excluding Sundays).

If your enquiry is of an urgent nature, please telephone our dedicated reservation teams on the numbers listed below.

Our lines are open from 9.00am to 5.30pm Monday-Friday and from 9.30am to 4.30pm Saturday.

  • Greece: 020 8758 4758
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We promise that a member of our specialist reservation teams will reply personally to your holiday enquiry before 5.30pm if received before 12.00pm (Monday to Friday). Enquiries received after 12.00pm will be replied to within 24-hours (excluding Sundays).

If your enquiry is of an urgent nature, please telephone our dedicated reservation teams on the numbers listed below.

Our lines are open from 9.00am to 5.30pm Monday-Friday and from 9.30am to 4.30pm Saturday.

  • Greece: 020 8758 4758
  • Cyprus: 020 8758 4759
  • Portugal, the Azores, Spain, Italy, Sicily and Scandinavia: 020 8758 4722
  • Latin America: 020 8758 4774
  • Marketing: 020 8758 4731

Required Information

* Mandatory Information
Title *
First name *
Surname *
Telephone number *
Alternative telephone number
Email address *
Confirm email address
Preferred method of communication *
If you would like to be called during a specific period, please specify
Booking reference number *
Alternatively, please enter your query in the box below:

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Thank you for your enquiry. A member of our specialist reservation teams will be in touch shortly.

If your enquiry is of an urgent nature, please telephone our dedicated reservation teams on the numbers listed below.

Our lines are open from 9.00am to 5.30pm Monday-Friday and from 9.30am to 4.30pm Saturday.

  • Greece: 020 8758 4758
  • Cyprus: 020 8758 4759
  • Portugal, the Azores, Italy, Sicily and Scandinavia: 020 8758 4722
  • Latin America: 020 8758 4774

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Why not use 'My Suitcase' to compile a wish list of your future Sunvil holidays?

 

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