This document contains the latest information about the protocols, preventative measures and changes adopted in the Azores in response to the Coronavirus (Covid-19) pandemic.

Sunvil discovered the Azores in 1990 and since then we have been one of the leading promoters of responsible tourism, to this enchanting archipelago of nine emerald green islands. We have selected properties full of charm, authenticity and character. Our desire is that you have a personal and enriching holiday experience.

 Since lockdown was announced, and before, we have been closely monitoring government guidance, regional policies and have maintained a continuous dialogue with our colleagues in the Azores. Below we have highlighted the facts and guidelines relating to accommodation, shops and services. It is important to note that guidelines are being updated daily and you should contact us should you have any specific questions or concerns.

This document was updated on Tuesday 06 October.

Arrivals

The Azores received recently the distinction "Coronavirus Safest Destination" from the European Best Destination Organisation, based on health security measures in the tourism sector and its related activities, the low number of cases and security in the local health service.

All arrivals into the Azores are required to fill in a declaration form within 72 hours of travel. In addition to this online documentation, all travellers are required to either:

Option 1: Undertake a PCR test in the UK, within 72 hours of departure, and upload the negative test results to the aforementioned declaration form. The result document must state the passenger identity, the laboratory where it was performed, the date of the test and the NEGATIVE result.

Option 2: Agree to undertake a PCR test on the arrival into the Azores. In this instance, health authority professionals at the airport will collect biological samples to conduct the SARS-CoV-2 test. After that, the visitor must remain in isolation at their booked accommodation until notification of their results. If staying on São Miguel and Terceira, the maximum await is 12 hours and, on Santa Maria, Faial and Pico, no longer than 48 hours.

On the first and second options, if staying in the Azores for seven or more days, on the 6th day after the date of the SARS-CoV-2 screening test, passengers must contact the health authority of the municipal area in which they are staying, with a view to conducting a new SARS-CoV-2 screening test.

Option 3: Return to the destination of origin or travel to any destination outside the region, fulfilling, until the time of the flight, isolation. 

In cases where the SARS-CoV-2 virus test result is POSITIVE on arrival, the local health authority will determine and communicate the procedures to be followed.

Inter-island connections: Inter-island travel by air or sea does not require the prior authorisation from the Regional Health Authority. However, visitors must communicate this intention, on arrival, to the Health Authority, by completing declaration for this purpose. If a SARS-CoV-2 screening test is conducted upon arrival in the region, visitors are allowed to travel to another island, after a NEGATIVE result. On arrival at the final destination island, visitors must contact the Health Authority for that municipal area on the 6th day, after the initial test, in order to conduct a new SARS-CoV-2 screening test.

Measures being carried out at Azores Airports: 

  • Reinforced cleaning with hospital-level disinfectants;
  • On-going cleaning teams in various areas;
  • Disinfection using advanced technology UV equipment;
  • Increase of hand sanitizers at all points of the terminals;
  • Signage and disclosure of the use of a mask on the terminal;
  • Body temperature measurement camera system in coordination with health entities.

Recommendations for a safe trip to the Azores

Turismo dos Acores (Visit Azores) have released a series of recommendations for travellers to the archipelago. The document was produced in partnership with with DRT (Direcção Regional de Turismo), SREAT (Secretaria Regional da Energia, Ambiente e Turismo) and the Regional Health Authority. Read here

Recommendations for a safe trip to the Azores

Accommodation

 

Turismo dos Acores | Clean and Safe

Turismo dos Acores have introduced a ‘Clean and Safe’ stamp of approval for handling visitors during the Coronavirus pandemic. This identifies tourist accommodation and activities which are compliant with the hygiene and cleaning requirements for the prevention and control of Covid-19 and other possible infections.

Further information on the measures to be adopted by accommodation can be found below and in this link:

  • Social distancing within the hotel and its grounds
  • Perspex screens at reception desks
  • Later check-in/earlier check-out to allow for enhanced cleaning
  • Use of face masks by customer facing personnel
  • Breakfasts to be served (no buffet)
  • Reduced guest capacity

Sunvil's team will advise any measures specific to your hotel of choice upon confirmation and with our travel documentation.

Transfers and car hire

In addition to protocols for accommodation, Turismo dos Acores has also established measures for the transportation of visitors. Sunvil and our local partners have adopted these measures and made the necessary plans for those travelling with us.

  • Transfer vehicles will be cleaned between each service
  • A private taxi transfer can accommodate a maximum of 2 adult passengers (three if from the same family group) per vehicle
  • Transfer vehicles will travel with a window open to ensure the vehicle is continuously ventilated
  • It is important to note that all passengers will be required to wear face masks during their journey and that in some instances guests will be required to load/unload their luggage from the vehicle
  • Hire cars will be deep-cleaned prior to all rentals

Services

Shopping malls, childcare centres, gyms, cinemas, theatres and other cultural venues have reopened across most of the country, but with capacity restrictions, social distancing (1.5-2 metres) and the use of face masks within indoor public spaces.

Contactless payments (no cash) are mandatory across the country.

Beaches

Access to the beach will be subject to occupancy restrictions as will be indicated to users as detailed below. If a red sign is displayed the beach has reached capacity and new visitors are not permitted. 

  • Green: low occupancy (1/3)
  • Yellow: high occupancy (2/3)
  • Red: full occupancy (3/3)

The practice of sports activities with 2 or more people is not allowed (eg. ball games, rackets, etc.), except for nautical activities, surf lessons and similar sports.

The information will be updated in real time on the “Info Praia” app and on the website of the Portuguese Environment Association - www.apambiente.pt

Sunvil's support

Sunvil’s destination specialists have toured the Azores and know the archipelago inside out. The team consisting of Rosanna, Michelle, Yasmin, Cristiana, Alison and Bekki, are supported in-country by our local agent. We operate a 24-hour emergency telephone number and are also on hand to answer any questions you may have.

Useful links

Azoris Royal Garden Hotel, Sao Miguel Azoris Royal Garden Hotel, Sao Miguel
Terceira Mar Hotel, Terceira Terceira Mar Hotel, Terceira
Pico, Azores Pico, Azores
Sao Miguel, Azores Sao Miguel, Azores

The Sunvil Family
The Sunvil Family
The Sunvil Family

Sunvil's holidays are designed by passionate travellers just like you. Our reservations experts and product teams, many of whom have been with us for many years, are passionate about our destinations and, through their personal, first-hand knowledge can answer any questions that you may have. They are well qualified to advise and recommend, based on your own holiday criteria. We can point you to those special, little-known places, some not found even in guidebooks.

Call one of our experts to discuss your next holiday with Sunvil on

020 8568 4499

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We promise that a member of our specialist reservation teams will reply personally to your holiday enquiry before 5.30pm if received before 12.00pm (Monday to Friday). Enquiries received after 12.00pm will be replied to within 24-hours (excluding Sundays).

If your enquiry is of an urgent nature, please telephone our dedicated reservation teams on the numbers listed below.

Our lines are open from 9.00am to 5.30pm Monday-Friday and from 9.30am to 4.30pm Saturday.

  • Greece: 020 8758 4758
  • Cyprus: 020 8758 4759
  • Portugal, the Azores, Spain, Italy, Sicily and Scandinavia: 020 8758 4722
  • Latin America: 020 8758 4774
  • Marketing: 020 8758 4731

Required Information

* Mandatory Information
Title *
First name *
Surname *
Telephone number *
Alternative telephone number
Email address *
Confirm email address
Preferred method of communication *
If you would like to be called during a specific period, please specify
Booking reference number *
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If your enquiry is of an urgent nature, please telephone our dedicated reservation teams on the numbers listed below.

Our lines are open from 9.00am to 5.30pm Monday-Friday and from 9.30am to 4.30pm Saturday.

  • Greece: 020 8758 4758
  • Cyprus: 020 8758 4759
  • Portugal, the Azores, Italy, Sicily and Scandinavia: 020 8758 4722
  • Latin America: 020 8758 4774

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