Read our Peace of Mind Promise for 2021 here

This document contains the latest information about the protocols, preventative measures and changes adopted in the Azores in response to the Coronavirus (Covid-19) pandemic.

Sunvil discovered the Azores in 1990 and since then we have been one of the leading promoters of responsible tourism, to this enchanting archipelago of nine emerald green islands. We have selected properties full of charm, authenticity and character. Our desire is that you have a personal and enriching holiday experience.

 Since lockdown was announced, and before, we have been closely monitoring government guidance, regional policies and have maintained a continuous dialogue with our colleagues in the Azores. Below we have highlighted the facts and guidelines relating to accommodation, shops and services. It is important to note that guidelines are being updated daily and you should contact us should you have any specific questions or concerns.

This document was updated on Thursday 08 July.

Arrivals

The Azores is open for UK visitors and has been categorised as 'Amber' by the UK government. The requirements for travellers are detailed below:

  • A PCR test taken within 72 hours of your departure from the UK or a rapid antigen test taken within 48 hours of travel. A negative test result is required in order to travel - children aged 12yrs or younger are exempt. At Sunvil, we have a partnership with Randox Health (one of the UK government's approved PCR providers) and our travellers can purchase a test at a reduced rate - see below.
  • A completed declaration form. This questionnaire must be completed prior to departure and your negatative PCR test result attached. It is your responsibility to do so as will be any costs incurred for new flight tickets and amendments to your travel plans should the form not be submitted. Airlines are denying boarding to those who fail to provide evidence of their submission. A further declaration is required for inter-island travel. IMPORTANT: The Azores are offering a voucher worth 35 Euros for all passengers travelling to the islands with evidence of a negative PCR test - please ensure you consent to the “Destination Insurance Azores Voucher” in order to benefit from this promotion. The voucher can be used as payment in restaurants, bars and also for local car hire and excursion providers signed up to the scheme.
  • Furthermore, if staying in the Azores for seven or more days, on the 6th day after the date of your pre-departure PCR test. This is also required on Day 12 if staying for longer than 13 days. Sunvil's local agent will assist with these tests and they are offered free of charge by the local government.
  • A PCR, LAMP or Antigen test taken at a clinic within 72 hours of your return to the UK. This test is taken and payable locally - our team on the ground will provide the necessary information. A negative test result is required in order to travel. Further details can be found here.
  • A completed UK Passenger Locator Form (PLF).
  • PCR tests on return from travels as per the government's traffic light system. A Day 2 test. For travellers prior to 19 July 2021, a 10-day period of self-isolation applies plus the need for a PCR test on/before Day 2 and on/after Day 8. These tests must be ordered before your return to the UK and evidence of this purchase must be added to the UK Passenger Locator Form.

Testing providers

In UK tests:

At Sunvil, we have a partnership with Randox Health (one of the UK government’s approved providers) and our travellers can purchase tests at a reduced price:

Randox Health
Finsbury House
23 Finsbury Circus
London
EC2M 7EO
Website: https://www.randoxhealth.com
Tel: 0800 254 5130

With Randox, you will self-administer a swab test using the instructions in the test kit provided and send the test back to Randox using one of their local drop boxes or a courier. Once the test has been analysed you will be sent an electronic test certificate.

Full testing information and details of additional suppliers can be found here.

Please also ensure that you are familiar with the new rules for travel within Europe from 01 January 2021. A synopsis of the changes can be found in our dedicated blog.

The Azores received recently the distinction "Coronavirus Safest Destination" from the European Best Destination Organisation, based on health security measures in the tourism sector and its related activities, the low number of cases and security in the local health service.

Measures being carried out at Azores airports: 

  • Reinforced cleaning with hospital-level disinfectants
  • On-going cleaning teams in various areas
  • Disinfection using advanced technology UV equipment
  • Increase of hand sanitisers at all points of the terminals
  • Signage and disclosure of the use of a mask on the terminal
  • Body temperature measurement camera system in coordination with health entities

Recommendations for a safe trip to the Azores

Turismo dos Acores (Visit Azores) have released a series of recommendations for travellers to the archipelago. The document was produced in partnership with with DRT (Direcção Regional de Turismo), SREAT (Secretaria Regional da Energia, Ambiente e Turismo) and the Regional Health Authority. Read here

Recommendations for a safe trip to the Azores

Accommodation

 

Turismo dos Acores | Clean and Safe

Turismo dos Acores have introduced a ‘Clean and Safe’ stamp of approval for handling visitors during the Coronavirus pandemic. This identifies tourist accommodation and activities which are compliant with the hygiene and cleaning requirements for the prevention and control of Covid-19 and other possible infections.

Further information on the measures to be adopted by accommodation can be found below and in this link:

  • Social distancing within the hotel and its grounds
  • Perspex screens at reception desks
  • Later check-in/earlier check-out to allow for enhanced cleaning
  • Use of face masks by customer facing personnel
  • Breakfasts to be served (no buffet)
  • Reduced guest capacity

Sunvil's team will advise any measures specific to your hotel of choice upon confirmation and with our travel documentation.

Transfers and car hire

In addition to protocols for accommodation, Turismo dos Acores has also established measures for the transportation of visitors. Sunvil and our local partners have adopted these measures and made the necessary plans for those travelling with us.

  • Transfer vehicles will be cleaned between each service
  • A private taxi transfer can accommodate a maximum of 2 adult passengers (three if from the same family group) per vehicle
  • Transfer vehicles will travel with a window open to ensure the vehicle is continuously ventilated
  • It is important to note that all passengers will be required to wear face masks during their journey and that in some instances guests will be required to load/unload their luggage from the vehicle
  • Hire cars will be deep-cleaned prior to all rentals

Services

Shopping malls, childcare centres, gyms, cinemas, theatres and other cultural venues have reopened across the Azores, but with capacity restrictions, social distancing (1.5-2 metres) and the use of face masks within indoor public spaces.

Each island has adopted its own protocols, some of these include:

  • A maximum of 8 people per table in restaurants and cafes, unless members of the same household 
  • Restaurants and cafes can operate at 2/3 capacity
  • Closure of all bars with dance spaces and nightclubs
  • Closure, from 10:00 pm onwards, of all restaurants, bars and similar establishments

For further information click here.

Beaches

Access to the beach will be subject to occupancy restrictions as will be indicated to users as detailed below. If a red sign is displayed the beach has reached capacity and new visitors are not permitted. 

  • Green: low occupancy (1/3)
  • Yellow: high occupancy (2/3)
  • Red: full occupancy (3/3)

The practice of sports activities with 2 or more people is not allowed (eg. ball games, rackets, etc.), except for nautical activities, surf lessons and similar sports.

The information will be updated in real time on the “Info Praia” app and on the website of the Portuguese Environment Association - www.apambiente.pt

Sunvil's support

Sunvil’s destination specialists have toured the Azores and know the archipelago inside out. The team consisting of Rosanna, Michelle, Yasmin, Cristiana, Alison and Bekki, are supported in-country by our local agent. We operate a 24-hour emergency telephone number and are also on hand to answer any questions you may have.

Useful links

Azoris Royal Garden Hotel, Sao Miguel Azoris Royal Garden Hotel, Sao Miguel
Terceira Mar Hotel, Terceira Terceira Mar Hotel, Terceira
Pico, Azores Pico, Azores
Sao Miguel, Azores Sao Miguel, Azores

The Sunvil Family
The Sunvil Family
The Sunvil Family

Sunvil's holidays are designed by passionate travellers just like you. Our reservations experts and product teams, many of whom have been with us for many years, are passionate about our destinations and, through their personal, first-hand knowledge can answer any questions that you may have. They are well qualified to advise and recommend, based on your own holiday criteria. We can point you to those special, little-known places, some not found even in guidebooks.

Call one of our experts to discuss your next holiday with Sunvil on

020 8568 4499

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We promise that a member of our specialist reservation teams will reply personally to your holiday enquiry before 5.30pm if received before 12.00pm (Monday to Friday). Enquiries received after 12.00pm will be replied to within 24-hours (excluding Sundays).

If your enquiry is of an urgent nature, please telephone our dedicated reservation teams on the numbers listed below.

Our lines are open from 9.00am to 5.30pm Monday-Friday and from 9.30am to 4.30pm Saturday.

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We promise that a member of our specialist reservation teams will reply personally to your holiday enquiry before 5.30pm if received before 12.00pm (Monday to Friday). Enquiries received after 12.00pm will be replied to within 24-hours (excluding Sundays).

If your enquiry is of an urgent nature, please telephone our dedicated reservation teams on the numbers listed below.

Our lines are open from 9.00am to 5.30pm Monday-Friday and from 9.30am to 4.30pm Saturday.

  • Greece: 020 8758 4758
  • Cyprus: 020 8758 4759
  • Portugal, the Azores, Spain, Italy, Sicily and Scandinavia: 020 8758 4722
  • Latin America: 020 8758 4774
  • Marketing: 020 8758 4731

Required Information

* Mandatory Information
Title *
First name *
Surname *
Telephone number *
Alternative telephone number
Email address *
Confirm email address
Preferred method of communication *
If you would like to be called during a specific period, please specify
Booking reference number *
Alternatively, please enter your query in the box below:

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Thank you for your enquiry. A member of our specialist reservation teams will be in touch shortly.

If your enquiry is of an urgent nature, please telephone our dedicated reservation teams on the numbers listed below.

Our lines are open from 9.00am to 5.30pm Monday-Friday and from 9.30am to 4.30pm Saturday.

  • Greece: 020 8758 4758
  • Cyprus: 020 8758 4759
  • Portugal, the Azores, Italy, Sicily and Scandinavia: 020 8758 4722
  • Latin America: 020 8758 4774

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