Updated 16:30 Thursday 26 September:

In the early hours of Monday morning the Civil Aviation Authority (CAA) announced the failure of the Thomas Cook Group, including Thomas Cook Airlines, an airline we chartered on a number of our Greek flight routes. Whilst there had been wide spread media reports over the preceding weekend, and murmurs within the industry, the news was something that none of us wanted to hear. The operator who pioneered the tourism industry and opened up numerous destinations to the masses had been placed into receivership after 178 years of business. 

There are few of us in travel who have not worked with the company or had a relationship with the organisation and its employees during our careers. Many of us at Sunvil are friends with people and know businesses directly affected by this collapse. The fallout of the failure will be far-reaching with destinations and many in their supply-chain affected.

At 02:00, and with an announcement such as this, there is no time for emotions to get the better of you. It was at this time we released our prepared statements online and on social media.

By 04:00 a small team had gathered at our office in Old Isleworth and our tried and tested crisis plan put in play. New flights were booked for passengers travelling imminently and a work plan developed. We had taken the decision on Sunday, in advance of the announcement, to move all clients due to travel on 23 September to alternative carriers. This was at our expense but provided a welcome peace of mind to our guests and ensured that their holiday plans would continue regardless of the outcome of the Thomas Cook emergency talks. 

At 08:00 the team was at full capacity and our first clients contacted. Alternative flights were offered at no additional charge to our guests, and a full refund offered to those whom the new travel plans were not convenient.

It was a busy day, crazy at times, lively and the situation ever-changing. In moments like these the travel industry shines. I do not think that there is another industry where competing businesses would work together to find resolutions; where employees pull together with the overriding aim to make people happy and to find their perfect holiday, and where our customer-centric businesses excel. We were looking after our clients and working with our travel agent partners to find new escapes for those whose holidays had been lost. 

At the end of the day on Monday 23 September we had reprotected all of our clients scheduled to travel with Thomas Cook up until 29 September.

Work continued throughout Tuesday and Wednesday, and by Thursday 26 September all of our affected guests had been contacted and offered alternative travel plans. To say that I am proud of the Sunvil and GIC The Villa Collection team and what we have achieved is an understatement.

Now is the time to take stock of what has gone before. Our thoughts go out to all of our industry colleagues who have lost their jobs and the hoteliers and myriad of other partners in destinations that have not only lost money, but relationships with long standing guests of many years.  Travel is an amazing industry and the relationships outlive most of the companies. We are already receiving calls from guests of Thomas Cook who are trying to hunt down a new way to secure their holiday at their favourite hotel.

The holidays offered by Sunvil and GIC The Villa Collection are bonded by ATOL and offer 100% financial security. 

 

 

Chris Wright, Managing Director 


Chris Wright
Chris Wright

Chris is the Sunvil Group’s managing director and is not only responsible for the overall running of the company, the welfare of its staff, the fabric of the building, the efficient working of its computer systems but also for overseeing and contracting much of the accommodation on the GIC The Villa Collection programme. He is a very hands on managing director, a friend and helper to all, mad on aircraft and indefatigable. Chris joined The Greek Islands Club in 1993, after two years running a scouts’ holiday camp in Wales. He was responsible for maintaining The Club’s sailing boats on Paxos and generally acting as a rep for the villas. Sunvil Inherited Chris on purchasing GIC in 1998 and his abilities were quickly realised. He well deserves the top job.

Call one of our experts to discuss your next holiday with Sunvil on

020 8568 4499

We open today at 9:00 AM

Make an Enquiry

Please use this form to request further information about a Sunvil holiday or destination.

We promise that a member of our specialist reservation teams will reply personally to your holiday enquiry before 5.30pm if received before 12.00pm (Monday to Friday). Enquiries received after 12.00pm will be replied to within 24-hours (excluding Sundays).

If your enquiry is of an urgent nature, please telephone our dedicated reservation teams on the numbers listed below.

Our lines are open from 9.00am to 5.30pm Monday-Friday and from 9.30am to 4.30pm Saturday.

  • Greece: 020 8758 4758
  • Cyprus: 020 8758 4759
  • Portugal, the Azores, Spain, Italy, Sicily and Scandinavia: 020 8758 4722
  • Latin America: 020 8758 4774
  • Marketing: 020 8758 4731

Required Information

* Mandatory Information
Title *
First name *
Surname *
Telephone number *
Alternative telephone number
Email address *
Confirm email address
Preferred method of communication *
If you would like to be called during a specific period, please specify

Details

Preferred departure date *
Duration *
Preferred UK departure airport *
Party size *

Back

  • Adults(12+ yrs)
  • Children(2 to 11 yrs)
  • Infants(Under 2 yrs)
Budget range
Other comments:

Email newsletters

 

We promise that a member of our specialist reservation teams will reply personally to your holiday enquiry before 5.30pm if received before 12.00pm (Monday to Friday). Enquiries received after 12.00pm will be replied to within 24-hours (excluding Sundays).

If your enquiry is of an urgent nature, please telephone our dedicated reservation teams on the numbers listed below.

Our lines are open from 9.00am to 5.30pm Monday-Friday and from 9.30am to 4.30pm Saturday.

  • Greece: 020 8758 4758
  • Cyprus: 020 8758 4759
  • Portugal, the Azores, Spain, Italy, Sicily and Scandinavia: 020 8758 4722
  • Latin America: 020 8758 4774
  • Marketing: 020 8758 4731

Required Information

* Mandatory Information
Title *
First name *
Surname *
Telephone number *
Alternative telephone number
Email address *
Confirm email address
Preferred method of communication *
If you would like to be called during a specific period, please specify
Booking reference number *
Alternatively, please enter your query in the box below:

Email newsletters

 

Thank you for your enquiry

Thank you for your enquiry. A member of our specialist reservation teams will be in touch shortly.

If your enquiry is of an urgent nature, please telephone our dedicated reservation teams on the numbers listed below.

Our lines are open from 9.00am to 5.30pm Monday-Friday and from 9.30am to 4.30pm Saturday.

  • Greece: 020 8758 4758
  • Cyprus: 020 8758 4759
  • Portugal, the Azores, Italy, Sicily and Scandinavia: 020 8758 4722
  • Latin America: 020 8758 4774

Your details have been saved

Feel free to continue to browse the site and add to your enquiry. Don't forget to send the enquiry before you leave!

My Suitcase

We understand that so much choice can be overwhelming which is why we have developed 'My Suitcase'. This facility allows you to save and compare your favourite holidays, and even allows you to return to your selection at a later stage.

Why not use 'My Suitcase' to compile a wish list of your future Sunvil holidays?

 

Sign in


New to Sunvil?

Create Account


Already have an account?

Password reset

Back

Close

Close