Our Peace of Mind Promise
Our Peace of Mind Promise is designed to ensure you can book with confidence, knowing you are in safe hands with Sunvil and GIC The Villa Collection.
As an organiser of package holidays, we take full responsibility for all elements of your travel arrangements.
- All holidays are fully ATOL- and ABTA-protected, providing complete financial security.
- Our experienced team is on hand throughout your journey, from your initial enquiry through to your return home.
- In the event of schedule changes or flight cancellations, we will contact you promptly and arrange suitable alternative arrangements at no additional cost to you wherever possible. Where a reasonable alternative is available, this will be offered in line with our Booking Conditions. If we are unable to provide a suitable alternative, a full refund will be offered.
- Requested amendments to flight-inclusive package holidays may be made up to 10 weeks prior to departure (or the balance due date, if later), subject to our Terms & Conditions. Requests such as changes to destination or travel dates will be considered on a case-by-case basis.
- We have trusted local representatives and partners in each destination, supported by a 24-hour Duty Office, ensuring assistance is always available if needed.
- With over 56 years’ experience, we pride ourselves on offering a knowledgeable, personal service, with a human voice at the end of the phone when you need us.
Fuel and pricing reassurance
We are aware of recent media coverage regarding fuel costs and potential supply issues, and understand that this may feel concerning. Please be assured that we are monitoring the situation closely and remain in regular contact with our airline partners and relevant authorities. Much of the current reporting reflects wider geopolitical pressures rather than immediate disruption to travel operations.
In practical terms:
- We have not historically passed fuel surcharges on to customers, and do not anticipate changing this approach.
- From a regulatory perspective, we are required to absorb the first 2% of any cost increase, and customers are entitled to a full refund should any increase exceed 8%.
- No price increases can be applied within 20 days of departure.
If there were to be any material impact on travel, we would contact customers directly and make alternative arrangements where possible. In the unlikely event that a holiday cannot proceed, a full refund would be provided.
As demonstrated during previous periods of disruption, including the Icelandic ash cloud and COVID-19, our priority is always to look after our customers and support them throughout.
*Please note that any supplier charges (primarily airlines) for amendments will be passed on at cost. Prices for deferred travel may vary depending on availability at the time of rebooking. For full details, please refer to our Booking Conditions.
