Furthermore, you can choose how to deal with us at Sunvil. You can write, you can e-mail, you can telephone us, book through one of our travel agency partners, as well as book on-line; the price is the same whichever method you use.
We conform with the 1992 Package Travel Regulations, which means that, should anything go wrong, we have to put it right at no extra cost to our customers at whatever stage of the holiday process, from the initial enquiry to the return flight home. The recent strike by Norwegian Airline’s domestic service pilots cost us just under £10,000 in re-booking our clients and re-arrranging their holidays. Those who had booked independently had to sort it all out by themselves and to bear the extra costs personally. By contrast, the majority of the online platforms act as agents, not principals; consumers do not realise how and with whom they are dealing.
It’s also very much simpler to deal with us at Sunvil as we handle all the components of the holiday for you through a single source – Sunvil.
So does all this extra service come at a higher price? Sometimes, yes, but certainly not always – and certainly not a huge amount extra; the big benefit is that you always know that your money is secure with us and that Sunvil will look after you well should there be problems of any kind, from pilot or ferry strikes to volcanic ash clouds; we offer a lot of extra back-up and service alongside our carefully-crafted holidays for what is, in fact, a very modest price tag.